Jessica P.

With over 20 years of experience in retail management, I have honed my skills in assisting customers from diverse backgrounds, including U.S., Australian, Japanese, and Chinese markets. My extensive career includes leading roles in renowned corporate chains where I consistently delivered exceptional service to a global clientele. As a Team Lead and Retail General Manager, I have successfully managed store operations, recruited and trained top talent, achieved sales goals, and maintained high standards of customer satisfaction. My roles have included providing customer service, handling reservations, providing technical support, as well as training and coaching new agents. I have worked for companies like Apple, Salt Life, Aramark, Pacific Whale Foundation, Brooks Brothers, Monk Seal Foundation, and Fossil, gaining comprehensive experience in store management, visual merchandising, quality assurance, and administrative support. In addition to my retail expertise, I excel in providing comprehensive support services for businesses. I am adept at handling e-mail, phone, chat, and web support, always striving to offer 5-star service. My administrative skills are proven, with experience in data entry for NOAA, organizing volunteer groups, and coordinating large-scale events. Key qualities that define my professional approach include attention to detail, organization, a positive attitude, patience, time management, and professionalism. I am dedicated to delivering excellence in every task and am open to learning new skills and receiving constructive feedback. As a full-time freelancer, I am committed to working U.S. business hours to meet your business needs effectively.