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Janelle Rose C.
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Janelle Rose C.

Customer Service Support for E-commerce Business

Welcome to my profile! In need of exceptional customer support that guarantees satisfaction? Look no further! With over 10 years of dedicated experience, I specialize in delivering exceptional customer experiences. If you're seeking the assurance of working with a Top Rated professional on Upwork, rest assured, you're in capable hands. Here's why you should consider choosing me: Services Offered: 🟢 Customer Support: Expert assistance via email, live chat, and social media platforms, utilizing tools like Gorgias, InterCom, FreshDesk, Facebook Messenger, and Instagram Direct Messages. 🟢 E-commerce Management: Proficient in Shopify platform, offering comprehensive services including product listing, inventory management, order processing, customer account management, and more. Why Choose Me: 🟢 Efficiency and Dedication: Known for my efficiency, honesty, and unwavering dedication, I always go the extra mile to ensure project success. 🟢 Quick Learner: I adapt swiftly to new systems, programs, and processes, enabling me to work autonomously and effectively. 🟢 Extensive Experience: With a diverse clientele across the USA, UK, EU, and Australia, I guarantee professional and friendly interactions tailored to your needs. 🟢 Timely Updates: Your project's progress is my priority. Expect regular updates and seamless communication throughout. 🟢 Fluent English: Ensure seamless communication without any language barriers. If you're looking to improve your customer support experience and ensure utmost satisfaction for your customers, let's connect and explore how I can customize my services to suit your needs!

🇵🇭Marikina City, Philippines$12/hr100% JSS4.92 (22)Since Jan 2018

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 6

World#34,130 / 412k
🇵🇭Country#5,239 / 56.3k
Revenue, last 30 days
$1k

Last 6 months: $8.5k

World#41,606 / 412k
🇵🇭Country#8,285 / 56.3k
Total earnings
$206k

Billed in all: $213k

World#14,646 / 412k
🇵🇭Country#1,157 / 56.3k
Per project
$7.9k

$1.7k in the last 6 months

World#21,119 / 412k
🇵🇭Country#5,034 / 56.3k
Projects, last 6 months
5
0% fixed100% hourly
World#41,746 / 412k
🇵🇭Country#2,712 / 56.3k
Projects in all
26

Across 40 contracts

13% fixed87% hourly
World#109,599 / 412k
🇵🇭Country#8,219 / 56.3k

Earnings, last 30 days

$213k+$1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$212k$213k$214kOct 8Oct 23Nov 7

Skill rankings: Top 7% in Product Listings

Ranked by MRR among everyone on Upwork with the skill.

  1. #80Answered Ticket446 freelancers · 🇵🇭 #51Top 18%
  2. #148Content Moderation1,144 freelancers · 🇵🇭 #70Top 13%
  3. #200Dropshipping2,698 freelancers · 🇵🇭 #111Top 7%
  4. #201Ecommerce Support1,624 freelancers · 🇵🇭 #121Top 12%
  5. #250Gorgias1,588 freelancers · 🇵🇭 #146Top 16%
  6. #367Product Listings5,309 freelancers · 🇵🇭 #141Top 7%
  7. #375Customer Experience2,788 freelancers · 🇵🇭 #159Top 13%
  8. #1,360Technical Support11,267 freelancers · 🇵🇭 #712Top 12%