Jerheam A.

Need reliable multilingual customer or technical support in French, German, or English? I’m a Customer & Technical Support Specialist with 5+ years of customer service experience, handling customer requests through email, chat, and phone. I’m a native French speaker and regularly work in French, German, and English. My experience covers customer support, Tier 1 technical support, e-commerce, gaming, SaaS, CRM-based workflows, and multilingual communication. I can help with: • Customer support via email, chat, and phone • French, German, and English customer communication • Tier 1 technical support and troubleshooting • E-commerce customer support • Order, delivery, refund, and account-related requests • Zendesk and CRM-based support workflows • Customer follow-ups and issue resolution • Localization and translation-related tasks • Data entry and detail-oriented administrative tasks I also have hands-on experience working on AI-related projects, including: • Data annotation and labeling • Reviewing and evaluating data used for AI training • Checking and evaluating translations • Identifying and correcting linguistic issues • Improving AI-assisted dubbing and localization outputs My approach is simple: understand the issue, follow the appropriate process, provide a clear and accurate response, and escalate when necessary. I’m comfortable working with SOPs, knowledge bases, internal tools, and structured workflows, and I’m used to environments where accuracy, consistency, and attention to detail matter. My Upwork track record includes: • 100% Job Success • Top Rated status • 5.0/5 rating • 19 completed jobs • 4,500+ hours on Upwork Whether you need a multilingual customer support specialist, Tier 1 technical support, e-commerce support, localization assistance, or help with AI data and language quality tasks, I can contribute across the workflow while maintaining a high level of accuracy and professionalism.