Wilcon Joice A.

I'm Wilcon Joice Arbuis, and I'm searching for possibilities in customer service and virtual assistance. As a mother of two, I wanted to earn money while staying at home. I've worked for three of the major Business Process Outsourcing (BPO) organizations based here in the Philippines. I am an avid learner, multitasker, and perseverant person who is interested in learning new topics and technology. My training and experience as a customer service representative will enable me to successfully deliver the tasks that need to be done. As a result of my enthusiasm, organization, and self-motivation, I can follow guidance well while simultaneously taking initiative. I have all of these talents instilled in me; therefore, I am sure I can perform my work effectively. I have a history of offering top-notch customer service and have strong software, workplace, and personal management abilities. Additionally, I have the training and skills necessary to manage delicate and private issues with discretion and the highest confidentiality. I am trained and capable of using the following tools: - Zendesk -Gorgias - Shopify -Shipstation - ReCharge - Freshdesk - Deliverr - Seibel - Slack - Outlook DELIVERABLES: - Email Support, Chat Support, Phone Support, Customer Service, Ticket Support - Order Tracking - Order Management - Account Management - Schedule orders - Order Processing - Order Cancellation - Processing Refunds - Dealing with Disputes - Return and Exchanges - Generating Discount Codes Working with you and your amazing team is something I'm looking forward to.