Julius Brian A.

I am a Medical Virtual Assistant and Healthcare Operations Specialist with over 5 years of experience supporting laboratory workflows and 9 years of technical support and customer service experience with global companies including Dell, Lenovo, Kaspersky, AT&T, and Time Warner Cable. I specialize in managing end-to-end laboratory operations, including order processing, data validation, specimen tracking, test scheduling, and critical result coordination. I regularly communicate with patients, clinics, and providers to ensure accurate and timely reporting. During the COVID-19 pandemic, I successfully managed high-volume workloads while maintaining fast turnaround times and accuracy. I also handled rescheduling of laboratory tests across facilities due to reagent shortages, ensuring continuity of operations. My technical background allows me to quickly adapt to systems such as iHealthCare, PhaseExpress, Google Sheets, and Excel, while also troubleshooting workflow and system-related issues. Core Expertise: • Medical Virtual Assistance (Laboratory & Clinic Support) • Laboratory Operations & Workflow Coordination • Order Management & Data Validation • Specimen Tracking & Test Follow-Up • Patient & Provider Communication • Critical Result Handling & Reporting • Scheduling & Coordination • Technical Support & System Navigation