Madel Lourence C.

With over eight years of dedicated experience in the BPO industry and three years as a property manager—including two years specializing in General Virtual Assistance—I bring a well-rounded skill set and a passion for delivering exceptional support. My career has been defined by a strong focus on customer relations, sales growth, technical support, and efficient order processing. In addition to my corporate background, I have experience in education, having taught in private schools, and have excelled in appointment setting roles both as an agent and in team support capacities. Transitioning into the virtual assistant space has reignited my drive to help clients succeed through reliable, high-quality service. I thrive in collaborative environments and am drawn to roles where I can contribute meaningfully to a team’s success. My professionalism, adaptability, and strong work ethic make me a valuable asset, especially in roles that demand excellent customer service and interpersonal communication. I'm committed to exceeding expectations and driving results that matter.