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Zain Ul Abdin S.
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Zain Ul Abdin S.

Virtual Assistant | Customer Support | Real Estate & Cold Calling

Greetings! Thank you for visiting my profile! I'm a results-driven professional with 4+ years of experience in Virtual Assistance, Customer Support, Real Estate, Appointment Setting, Lead Generation, and Cold Calling, supporting businesses across the United States. From managing day-to-day operations and assisting executives to handling customer inquiries and generating qualified leads, I help businesses stay organized, maintain excellent customer relationships, and achieve measurable results. Here's What I Bring to the Table: ✔️ Customer Support (Email, Phone & Live Chat) ✔️ Virtual Assistance & Executive Support ✔️ Real Estate Assistance & Coordination ✔️ Cold Calling & Telemarketing ✔️ Appointment Setting & Lead Generation ✔️ CRM Management & Data Entry ✔️ Administrative Support & Client Communication 🎯 Customer Support - Every Interaction Matters I understand that exceptional customer service goes beyond simply answering questions. It's about listening, understanding customer concerns, resolving issues efficiently, and ensuring every interaction leaves a positive impression. Whether it's responding to emails, handling inbound calls, managing live chats, following up with customers, or addressing complaints, I prioritize professionalism, empathy, and timely communication. 🏡 Virtual Assistance & Real Estate Support With hands-on experience supporting U.S.-based businesses and real estate teams, I understand the importance of organization, accuracy, and confidentiality. From calendar management, administrative coordination, and client communication to real estate lead management, appointment scheduling, and CRM updates, I help keep operations running smoothly. 📞 Cold Calling & Lead Generation | Turning Conversations Into Opportunities I specialize in outbound and inbound calling, persuasive communication, appointment setting, and confident objection handling. Turning a "Not Interested" into a "Tell Me More" is where I shine. 💻 Tech & Tools Expertise Google Workspace | MS Office | QuickBooks | HubSpot | ClickUp | Trello | Monday | Gorgias | Freshdesk | ReAmaze | Zendesk | Shopify | Shopify Plus | CallTools | Five9 | ReadyMode | Vulcan7 | Dialpad | RingCentral | PhoneBurner | Slack | Zoom | DocuSign | Canva | Adobe | ChatGPT | Gemini ⭐ What You Can Expect From Me ✅ Clear, professional, and friendly communication ✅ Prompt responses and consistent updates ✅ Customer-focused problem-solving ✅ Strong organizational and multitasking skills ✅ Independent work with minimal supervision ✅ Reliability, confidentiality, and attention to detail ✅ A proactive approach to getting things done ⚡ Remote-Ready | Equipped to Deliver I work from a dedicated, quiet home office equipped with a high-performance laptop, high-speed internet (40 Mbps), backup power, and professional noise-canceling headphones with advanced audio-filtering software. Let's Work Together! Whether you need a dependable Virtual Assistant, a customer-focused Support Representative, an experienced Real Estate Assistant, or a persuasive Cold Calling Specialist, I'm ready to contribute to your business's success. Let's connect and discuss how I can make your workload lighter and your operations more efficient!

🇵🇰Karachi, Pakistan$7/hr100% JSS5.00 (4)Since Jan 2018

Earnings and projects

MRR
$461

Last 6 months ÷ 6

World#81,321 / 412k
🇵🇰Country#10,212 / 52.9k
Revenue, last 30 days
$209

Last 6 months: $2.8k

World#81,294 / 412k
🇵🇰Country#10,914 / 52.9k
Total earnings
$10k

Billed in all: $11k

World#194,058 / 412k
🇵🇰Country#20,732 / 52.9k
Per project
$5.2k

$922 in the last 6 months

World#33,789 / 412k
🇵🇰Country#1,937 / 52.9k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇰Country#13,400 / 52.9k
Projects in all
2

Across 5 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇰Country#48,197 / 52.9k

Earnings, last 30 days

$10.9k+$209 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$10.6k$10.8k$11.0kOct 8Oct 23Nov 7

Skill rankings: Top 17% in Grasshopper Virtual Phone

Ranked by MRR among everyone on Upwork with the skill.

  1. 2Grasshopper Virtual Phone12 freelancers · 🇵🇰 #1Top 17%
  2. #18CallTools Call Center Software71 freelancers · 🇵🇰 #3Top 25%
  3. #21Dialpad55 freelancers · 🇵🇰 #1Top 38%
  4. #178Real Estate Acquisition719 freelancers · 🇵🇰 #78Top 25%
  5. #269Intercom744 freelancers · 🇵🇰 #28Top 36%
  6. #384Real Estate Cold Calling1,357 freelancers · 🇵🇰 #143Top 28%
  7. #512Legal Research2,137 freelancers · 🇵🇰 #53Top 24%
  8. #513Real Estate Virtual Assistance1,691 freelancers · 🇵🇰 #144Top 30%