Sherwindhel V.

I am Senior Technical Service Desk for almost 6 years now. I deal with critical tickets and issues for various investment banks in the US. I am also capable of joining Technical bridge if needed by the team. On a daily basis we support our Onshore and Offshore clients with their applications, desktop, laptop, devices and technical dispatches to make sure we provide speed of resolution. I am a bright and effective team player, good leader, responsive communicator and organizer. I am able to prioritize, multi task, have my own initiative and have a good memory. Numerate, literate and capable of taking accurate notes. I am a fast learner. Have a good typing and IT skills. I am also able to handle a variety of tasks in an efficient manner while meeting deadlines. During my 2nd year as an IT help desk i was promoted as Level 2 support then got promoted again as Technical Coach. I am really looking forward to working with Upwork as soon as possible.