Delbert N.

Profile Overview Results-driven professional with 16+ years of experience across Customer Experience (CX), Trust & Safety, Technical Support, and Digital Media. Recognized for exceptional problem-solving, operational leadership, and maintaining safe digital communities. PROFESSIONAL EXPERIENCE & HIGHLIGHTS Trust & Safety Auditor | OpenWeb (former Spot.im): Protect digital communities by ensuring strict compliance with client guidelines and maintaining a safe online environment in fast-paced workflows. Technical Support & Operations | Dell (SMB & Landing Queue): Acted as Level 2 Support, partnering with Team Leaders and Program Managers to develop strategic short- and long-term action plans that achieved queue targets. Support & Content Moderation | AOL Tech and Community Action Team (CAT): Provided email/chat support for AOL software and Mail, typically include assisting users with account access issues and troubleshooting. Provided solution for Moderated forums, chat rooms, and news platforms while educating members on Terms of Service to cultivate safe online spaces. Digital Photographer & Creative Professional: Leveraged professional expertise in wedding, debut, and studio photography alongside advanced proficiency in Adobe Photoshop, Lightroom Classic, Affinity, and VSCO, integrated with modern AI tools (ChatGPT, Google AI Studio, Google Flow, Google Gemini, and Vibes.ai) to enhance creative workflows. TECHNICAL & CORE SKILLS Technical Expertise: Advanced computer hardware design/assembly, networking, software troubleshooting, and Windows OS support (Windows 7 through 10). Core Competencies: Trust & Safety auditing, omnichannel support (email, chat, forums), rapid situational assessment, and multi-tasking. EDUCATION & TRAINING Specialized Training: Microsoft Windows OS Troubleshooting, Network Configuration, and Hardware Assembly.