Delbert N.

Content Moderator and Support Specialist

I've been in the call center / BPO industry for 16 years as a frontline agent (email, chat, & phone) and Level 2 Technical Support, delivering world class customer service experience as well as value added services to our clients. I started as Technical Support agent (Email and Chat) for AOL and was eventually moved to AOL Community Action Team, moderating AOL news, forums, message boards and chat rooms keeping a safe and friendly online community as well as educating the members on the AOL Terms of Service. When AOL transitioned to a BPO industry, I moved to Dell as a Technical Support professional for the SMB Queue, and then became one of the Level 2 Technical Supports for the newly acquired Dell Landing Queue during that time. This allows me to work closely with the Team Leaders, Program Team Managers, and Resolution Managers in leading the Dell program to achieve its goals by creating effective short term and long-term action plans for the queue. Proficient in Microsoft Office Suite. Advanced knowledge in computer hardware design, assembly, software and troubleshooting. Trained in Microsoft Windows 7, Window 8/8.1 and Window 10 OS Troubleshooting and Networking.