Divine Grace V.

Hello! Thank you for taking the time to review my profile. I am a results-driven professional with over eight years of experience in Marketing, Administrative Support, Customer Service, Technical Support, and Accounts Receivable. My expertise lies in both written and verbal communication, and I thrive in fast-paced environments where efficiency and organization are key. I specialize in streamlining operations and optimizing workflows, helping businesses maximize their time and productivity. Here’s a quick overview of the skills I offer and the tools I’m proficient in: Skills & Experience: ✅ Accounts Receivable/Payable: Invoicing, payment tracking, collections, vendor invoice processing, account reconciliation. ✅ Customer Service: Handling high-volume interactions, issue resolution, and ensuring a seamless customer experience. ✅ Administrative Support: E-commerce management, email/chat support, sales roles with autodialers, CRM data entry, lead building, and market research. ✅ Technical Support: Troubleshooting and resolving technical issues efficiently. ✅ Organization & Time Management: Prioritizing tasks, managing schedules, and improving workflow efficiency. ✅ Communication: Strong written and verbal skills to foster clear and professional interactions. Tools & Software Proficiency: 💻 Accounting & CRM: QuickBooks Online, Zoho Books, Salesforce, Freshsales, Hubstaff. 📊 Productivity & Collaboration: Google Workspace (Docs, Sheets, Drive, Gmail, Hangouts), Microsoft Office, Roundcube. 📞 Communication Platforms: Vonage Business, Dialpad, VICIdial, LinkedIn 🛒 E-commerce & Ticketing Systems: Shopify, eBay, Amazon, Freshdesk, Sendinblue (Marketing Tools) 🔧 Other Tools: Zactimate, Live Chat I am open to projects within my expertise and willing to undergo training if needed. If you're looking for a dedicated professional to support your business operations, let’s connect and discuss how I can contribute to your success!