Robert F.

•Highly skilled IT professional with 19 years of experience in system analysis, hardware, software and software application support. Office 365 and GSuite Admin experience. •Experience in the Agile environment, creating User Stories and Acceptance Criteria. •Experience utilizing JIRA and ServiceNow and Trello •Experience in ERP systems, HRIS experience, Ellucian Banner 8,9, LMS and SIS. systems. Strong background in reporting tools, IBM Cognos/Oracle Discoverer. •Ten years of hands on experience with software implementation of various Ellucian Banner modules and third-party applications and reporting tools. •Provides customer support, user training and IT support with hardware/software and assistive technology. •IT procurement implemented and integrated technology into the classroom. •Supported infrastructure, including virtual systems, installation of additional systems, Linux systems, patching, maintenance, upgrades and support. •Project Management experience. •Responsible for planning and implementing new projects and upgrades. •Requirement specification gathering and documentation of business process analysis and improvement. •MDM and MAM experience, Endpoint Intune management experience •Office 365 Admin and MS Azure Admin Experience. PowerShell scripts. GCC High environment support. •Power Automate to create flows to automate processes in MS Forms. • GSuite and Google Admin experience. • Web Application, IIS setup and support. • SQL Server Management Studio to execute and schedule SQL jobs.