Jullianne S.

🎟️ Ticket Fulfillment & Operations I'm a Virtual Assistant specializing in ticket fulfillment, ticketing operations, and customer support, with around 2 years of hands-on experience in ticket purchasing, presale queueing, order processing, and ticket transfers. My experience also includes Verified Fan registration, account creation, spreadsheet tracking, reporting, and team coordination. I understand the importance of accuracy, following procedures, and keeping time-sensitive workflows organized. 💬 Customer Support & CRM Beyond ticketing, I have experience in sales support, CRM management, and customer email and chat support. I help businesses maintain organized records, coordinate workflows, and manage day-to-day operations. 🎫 Core Ticketing Skills - Ticket purchasing and presale queueing - Verified Fan registration and account creation - Ticket order processing and transfers - Spreadsheet tracking and reporting - Team coordination and operational support 💻 Customer Support & CRM Skills - Customer email and chat support - CRM management - Sales support - Customer communication and record management 🌐 Platforms & Tools - Ticketing Platforms — Ticketmaster, Live Nation, AXS, SeatGeek, Eventue - Ticketing Tools — Insomniac Browser, Waterfox, PrivateTabs - Customer Support & CRM — GoHighLevel, Salesforce, Zendesk, Shopify - Productivity & Design — Google Workspace, Microsoft 365, Canva 🎨 Additional Skills I also have experience creating presentations, social media graphics, educational content, and simple videos for personal projects. ✅ I'm comfortable working with structured workflows, handling detail-oriented tasks, and coordinating with a team to keep operations moving smoothly. 📩 If you need support with ticket fulfillment, ticketing operations, customer service, or administrative workflows, I'd be happy to discuss how I can help.