Juville S.

Shopify Customer Support Lead | Refunds, Emails & Social Inbox

I help Shopify brands protect revenue and customer trust by handling refunds, escalations, and high-volume social inbox support with accuracy and empathy. I bring 15 years of experience in IT and customer operations, and I’ve managed 80–120 Shopify support tickets per day across email, Facebook, and Instagram—resolving order issues, refunds, delivery concerns, and escalations without creating friction or chargebacks. I’ve supported high-profile companies including Google, Microsoft, AT&T, and Verizon, where quality, speed, and customer satisfaction were non-negotiable.