Laila Yanzei M.
Customer Service & Sales Automation for Business Development
Scaling operations shouldn’t require doubling your headcount. Most business leaders lose 15–20 hours a week to repetitive manual tasks, fragmented tech stacks, and broken handoffs between sales, operations, and support. When your tools don't talk to each other, revenue leaks through the cracks. I solve this by engineering automated, AI-driven operational systems that turn manual drag into hands-off efficiency. Why High-Growth Teams & Enterprise Brands Work With Me? - Experience engineering workflows for multi-billion-dollar corporations down to fast-scaling startups. - Having spent years in sales ops, technical support, and executive administration, I don't just build automations, I understand the human business logic behind them. - I bridge the gap between high-level AI capabilities and practical, revenue-generating business workflows. Core Services Offered - End-to-End Process Automation: Building multi-app pipelines across sales, customer support, and operations using Zapier, Notion AI and Google Apps Script. - Sales Operations & CRM Optimization: Streamlining lead management, sales pipeline handoffs, and automated reporting inside Salesforce. - Knowledge Management & Systems Architecture: Designing centralized, scalable operational hubs and digital SOPs in Notion and ClickUp. Ready to Automate Your Business Operations? Send me a message with a brief overview of your current bottleneck, and let's turn your manual workflows into a scalable engine.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $21k
Billed in all: $118,670$119k
$2.6k in the last 6 months
Across 78 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
- #8Knowledge Management183 freelancers · 🇵🇭 #2Top 4%🇵🇭#2 of 29
- #37Notion2,323 freelancers · 🇵🇭 #4Top 2%🇵🇭#4 of 538
- #59Sales Operations1,136 freelancers · 🇵🇭 #6Top 5%🇵🇭#6 of 285
- #61Google Apps Script1,318 freelancers · 🇵🇭 #6Top 5%🇵🇭#6 of 181
- #63ClickUp2,407 freelancers · 🇵🇭 #8Top 3%🇵🇭#8 of 514
- #84Executive Support5,288 freelancers · 🇵🇭 #26Top 2%🇵🇭#26 of 2,127
- #91Google Workspace6,041 freelancers · 🇵🇭 #16Top 2%🇵🇭#16 of 2,187
- #161Salesforce3,758 freelancers · 🇵🇭 #16Top 4%🇵🇭#16 of 1,007