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Laila Yanzei M.
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Laila Yanzei M.

Customer Service & Sales Automation for Business Development

Scaling operations shouldn’t require doubling your headcount. Most business leaders lose 15–20 hours a week to repetitive manual tasks, fragmented tech stacks, and broken handoffs between sales, operations, and support. When your tools don't talk to each other, revenue leaks through the cracks. I solve this by engineering automated, AI-driven operational systems that turn manual drag into hands-off efficiency. Why High-Growth Teams & Enterprise Brands Work With Me? - Experience engineering workflows for multi-billion-dollar corporations down to fast-scaling startups. - Having spent years in sales ops, technical support, and executive administration, I don't just build automations, I understand the human business logic behind them. - I bridge the gap between high-level AI capabilities and practical, revenue-generating business workflows. Core Services Offered - End-to-End Process Automation: Building multi-app pipelines across sales, customer support, and operations using Zapier, Notion AI and Google Apps Script. - Sales Operations & CRM Optimization: Streamlining lead management, sales pipeline handoffs, and automated reporting inside Salesforce. - Knowledge Management & Systems Architecture: Designing centralized, scalable operational hubs and digital SOPs in Notion and ClickUp. Ready to Automate Your Business Operations? Send me a message with a brief overview of your current bottleneck, and let's turn your manual workflows into a scalable engine.

🇵🇭Marikina City, Philippines$10/hr100% JSS3.95 (37)Since Jan 2018

Earnings and projects

MRR
$3.5k

Last 6 months ÷ 6

World#9,907 / 412k
🇵🇭Country#521 / 56.3k
Revenue, last 30 days
$2.2k

Last 6 months: $21k

World#18,826 / 412k
🇵🇭Country#2,058 / 56.3k
Total earnings
$113k

Billed in all: $119k

World#33,940 / 412k
🇵🇭Country#4,167 / 56.3k
Per project
$2k

$2.6k in the last 6 months

World#76,434 / 412k
🇵🇭Country#15,914 / 56.3k
Projects, last 6 months
8
25% fixed75% hourly
World#24,499 / 412k
🇵🇭Country#1,271 / 56.3k
Projects in all
56

Across 78 contracts

13% fixed87% hourly
World#54,551 / 412k
🇵🇭Country#3,664 / 56.3k

Earnings, last 30 days

$119k+$2.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$116k$118k$120kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Customer Service

Ranked by MRR among everyone on Upwork with the skill.

  1. #8Knowledge Management183 freelancers · 🇵🇭 #2Top 4%
  2. #37Notion2,323 freelancers · 🇵🇭 #4Top 2%
  3. #59Sales Operations1,136 freelancers · 🇵🇭 #6Top 5%
  4. #61Google Apps Script1,318 freelancers · 🇵🇭 #6Top 5%
  5. #63ClickUp2,407 freelancers · 🇵🇭 #8Top 3%
  6. #84Executive Support5,288 freelancers · 🇵🇭 #26Top 2%
  7. #91Google Workspace6,041 freelancers · 🇵🇭 #16Top 2%
  8. #161Salesforce3,758 freelancers · 🇵🇭 #16Top 4%