Rhea Crisia J.

I graduated with a bachelor's degree in psychology from ICCT Colleges Foundation, Inc. in 2016, where I learned about human behavior, motivation, and communication. Since then, I have been working in the BPO industry, first as a Customer Service Representative and got promoted to team leader at RJ Globus, and now as a customer service manager and head of marketing at NEMO-IG, a leading online gaming platform. In my current roles, I oversee the handling of VIP guests, educate staff on responsible gaming practices, coordinate with marketing to support casino promotions and events, gather feedback from guests, collaborate with security teams, and address guest complaints. I also analyze customer data, manage departmental budget, and improve service offerings. I have developed strong skills in support management, executive services, and casino management, and I am passionate about creating an engaging and enjoyable gaming experience for our customers. I value teamwork, innovation, and customer satisfaction, and I believe I can bring diverse perspectives and experiences to your organization.