Anna Rochelle C.

Thank you for visiting my profile! I am open for any job relating to CSR. I am confident that my 18 years experience working in customer service will be an asset. Throughout my experience, I have gained valuable insight and a solid understanding of the important role that Customer Service Representative plays in an organisation. My active listening, communication and mediation skills have been critical on more than one occasion. I have worked with customers to maintain relationship, resolve disputes and escalated issues. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customers perspective. Acknowledgement must always come before up-selling. I can then highlight a product strengths to maintain business and regain satisfaction. I am patient, professional and able to learn about a product quickly. I will care for your customers. I am reliable and punctual. You can always count on me to show up on time and remain dependable throughout my shift. I am energetic, calm under pressure, dedicated and committed to duties. I can excel in a fast-paced environment. My outgoing personality will not only be appreciated by customers, but will serve as a motivator to my team members. If I am given the opportunity I will prove myself to be an asset to your organisation. God bless!