Sarah E.
Customer Care, SaaS administration, IT support and administration
Resourceful IT support engineer driven to exceed expectations and maximize customer satisfaction. 10+ years of professional experience in customer service industries and team supervision through full lifecycle management. Responsible for application implementation, SaaS architecture, administration, configuration, user triage, accounting for system security and business needs, as well as day-to-day operations. I have worked with various systems and technologies, many jobs requiring quick uptake of new software and tech stacks. Skills: Okta, JAMF, FreshDesk, Zoom, Domo, Salesforce, Google Workspace, Slack, Bettercloud, Microsoft 365, Okta, Okta Workflows, Asana, Parsehub, Scrapestorm, Helpscout, MacOS, Windows OS, Kandji, MDM, Intune, Entra, Asset Management, Helpscout, Jira, ITSM, Lifecycle management, SaaS Architecture, Azure, AWS, Risk Management, Video Conferencing, Meraki, Salesforce, Domo, SLA Management, Process Automation, Onboarding, Offboarding, Support System, PDQ, KnowBe4, BeyondTrust, Dialpad, Documo, Foxit, Adobe, Zoom, 1Password, ITSM
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $326
Billed in all: $66,345$66k
$109 in the last 6 months
Across 74 contracts
Earnings, last 30 days
Skill rankings: Top 30% in Social Media Website
Ranked by MRR among everyone on Upwork with the skill.
- #48OKTA132 freelancers · 🇺🇸 #11Top 36%🇺🇸#11 of 37
- #105IT Service Management306 freelancers · 🇺🇸 #18Top 34%🇺🇸#18 of 48
- #276Community Moderation605 freelancers · 🇺🇸 #21Top 46%🇺🇸#21 of 51
- #412IT Support978 freelancers · 🇺🇸 #36Top 42%🇺🇸#36 of 119
- #459Community Engagement1,035 freelancers · 🇺🇸 #65Top 44%🇺🇸#65 of 201
- #466Social Customer Service1,137 freelancers · 🇺🇸 #30Top 41%🇺🇸#30 of 99
- #505Social Media Website1,690 freelancers · 🇺🇸 #93Top 30%🇺🇸#93 of 414
- #2,281Phone Support5,089 freelancers · 🇺🇸 #103Top 45%🇺🇸#103 of 279