Sarah E.

Customer Care, SaaS administration, IT support and administration

Resourceful IT support engineer driven to exceed expectations and maximize customer satisfaction. 10+ years of professional experience in customer service industries and team supervision through full lifecycle management. Responsible for application implementation, SaaS architecture, administration, configuration, user triage, accounting for system security and business needs, as well as day-to-day operations. I have worked with various systems and technologies, many jobs requiring quick uptake of new software and tech stacks. Skills: Okta, JAMF, FreshDesk, Zoom, Domo, Salesforce, Google Workspace, Slack, Bettercloud, Microsoft 365, Okta, Okta Workflows, Asana, Parsehub, Scrapestorm, Helpscout, MacOS, Windows OS, Kandji, MDM, Intune, Entra, Asset Management, Helpscout, Jira, ITSM, Lifecycle management, SaaS Architecture, Azure, AWS, Risk Management, Video Conferencing, Meraki, Salesforce, Domo, SLA Management, Process Automation, Onboarding, Offboarding, Support System, PDQ, KnowBe4, BeyondTrust, Dialpad, Documo, Foxit, Adobe, Zoom, 1Password, ITSM