Melissa L.

🚨 NEED A RELIABLE CUSTOMER SUPPORT & E-COMMERCE SPECIALIST WHO CAN KEEP YOUR CUSTOMERS HAPPY AND YOUR OPERATIONS RUNNING SMOOTHLY? ✅ I help startups, SaaS, and e-commerce businesses provide exceptional customer experiences while staying organized behind the scenes. From customer support and technical troubleshooting to order management and operations support — I can help your business grow while reducing stress for your team. Many companies struggle with overwhelmed inboxes, delayed shipments, technical issues, frustrated customers, and disorganized support processes. That’s where I come in. I bring hands-on experience working with startups such as e-tip and SaaS companies such as Uniqode, along with e-commerce brands in fast-paced environments where attention to detail and customer satisfaction are everything. 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 / 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 ✅ 📌 Email, Live Chat & Phone Support 📌 Customer Success & Account Management 📌 Technical Support & Troubleshooting 📌 Ticket Management & Escalations 📌 Conflict Resolution & Customer Retention 📌 Product & Service Guidance 📌 CRM Management & Customer Follow-Ups 📌 Support Documentation & Internal Notes 𝐄-𝐂𝐎𝐌𝐌𝐄𝐑𝐂𝐄 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 ✅ 📌 Shopify Order Management & Fulfillment 📌 Amazon Fulfillment & Delayed Shipment Resolution 📌 Shipping Coordination & Tracking Updates 📌 Inventory & Order Monitoring 📌 Refunds, Replacements & Returns Handling 📌 Supplier & Warehouse Coordination 📌 USPS Label Creation & Expedited Shipping Handling 📌 Customer Experience Optimization 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 ✅ 📌 Worked closely with Engineering Teams 📌 Bug Reporting & Escalation 📌 Product Feedback Analysis 📌 Troubleshooting SaaS Platform Issues 📌 QR Code & Platform Support 📌 Helping Customers Navigate Technical Problems 📌 Clear Communication Between Customers & Developers 𝐀𝐃𝐌𝐈𝐍 / 𝐕𝐈𝐑𝐓𝐔𝐀𝐋 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 ✅ 📌 Calendar & Task Management 📌 Internal Team Coordination 📌 Data Entry & Organization 📌 Documentation & Spreadsheet Tracking 📌 Client Follow-Ups & Communication 📌 Fast Learner & Adaptable to New Systems 𝐓𝐎𝐎𝐋𝐒 & 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒 ✅ 📌 Shopify 📌 Amazon Seller Central 📌 Slack 📌 Google Workspace 📌 Microsoft Teams 📌 Zoom 📌 Loom 📌 CRM Platforms 📌 USPS 📌 Helpdesk & Ticketing Systems 📌 Live Chat Platforms 📌 And Many More ✨ If you're looking for someone proactive, reliable, detail-oriented, and genuinely passionate about helping customers while supporting your operations, I’d love to be part of your team.