Fabius D.

Top Rated Excecutive Assistant | Telemarketing Expert | Customer Support Specialist | Administrative & Operations Coordinator | French & English With 8+ years of experience in Customer Support, Administrative Assistance, Business Development, and Operations Coordination, I help companies streamline their daily operations, improve customer satisfaction, and maintain efficient business processes. I have successfully supported startups, agencies, e-commerce businesses, and service companies by managing customer communications, administrative workflows, CRM systems, and operational tasks. As a Top Rated Freelancer with a 100% Job Success Score and 2,000+ hours worked on Upwork, I am committed to delivering reliable, professional, and results-driven support. 🔹 My Areas of Expertise ✔ Telemarketing (cold calling, Sales, closing...) ✔ Customer Support (Email, Chat & Phone) ✔ Customer Success & Client Retention ✔ Virtual Assistance ✔ Administrative Support ✔ Executive Assistance ✔ CRM Management (HubSpot, Salesforce, Zoho) ✔ Appointment Setting & Calendar Management ✔ Customer Follow-ups & Client Onboarding ✔ Operations Coordination ✔ Order Processing & E-commerce Support ✔ Data Entry & Reporting ✔ Lead Generation & Business Development Support ✔ Team Coordination & Project Support 🔹 Customer Service Excellence Customer satisfaction has been at the center of my career for more than 8 years. I have handled customer inquiries, resolved issues, managed escalations, conducted follow-ups, and built long-term relationships with clients across multiple industries. I am comfortable working through email, chat, and phone support, ensuring customers receive timely, professional, and solution-oriented assistance. 🔹 Administrative & Operational Support Beyond customer service, I help businesses stay organized by managing schedules, maintaining CRM databases, coordinating internal processes, preparing reports, and supporting day-to-day operations. I am highly organized, detail-oriented, and proactive in identifying solutions before problems arise. 🔹 Tools & Platforms • Google Workspace • Microsoft Office Suite • HubSpot • Salesforce • Zoho CRM • Zendesk • Freshdesk • Gorgias • Shopify • Slack • Trello • Asana • Monday 🔹 Why Clients Choose Me: ✅ Top Rated Freelancer ✅ 100% Job Success Score ✅ 2,000+ Hours on Upwork ✅ Fluent French & Professional English ✅ Strong Communication Skills ✅ Reliable & Detail-Oriented ✅ Fast Learner ✅ Long-Term Collaboration Mindset If you're looking for a dependable Virtual Assistant, Customer Support Specialist, or Operations Coordinator who can represent your business professionally and keep your operations running smoothly, let's connect. I look forward to contributing to your success.