Darwin M.

MSP Support Engineer | IT Support | Office 365 Admin

I'm a 15-year+ experienced technical engineer, who has a vast knowledge regarding technical expertise and troubleshooting any software related issues in the Computer, Network, Telecommunications and Printer Industry. Highly skilled in Office 365, Windows Operating Systems, MAC Operating Systems, Network and Security, and Database Management. Skills: | Microsoft Office | Office365 | | AS400 System | SharePoint | | Mainframe Issues | Business Process Improvement | | Team Management | Team Leadership | | Windows Operating Systems | Exchange Server | | Mac OS X Server | Network Trace Debugging | | Networking | Computer Hardware | | Outsourcing | Windows Remote Desktop | | Software Installation | Wireless Technology | | Product Specialization | Wireless Networking | | Print Management | Wireless Security | | Virtual Machines | Adept Problem-solver | | Root Cause Analysis | Remote Technical Support | | Root Cause Problem Solving | Customer Relations | Experience: - 1 year Hewlett Packard Desktop Support Level 1 - 3 years Lexmark Inkjet Technical Support Level 1 - 1 year Lexmark Laserjet Technical Support Software Representative Level 1 - 3 years Lexmark Laserjet Technical Support Software Product Specialist - 2 years - Lexmark Worldwide 3rd Level Firmware Specialist - 2 years - Direct Office 365 Admin Support (Microsoft) - 3 years - Managed Service Provider Support Engineer