Jhun Evan T.

I am a results-driven Customer Service and Sales Professional with over 10 years of experience in the BPO industry, supporting global clients across telecommunications, finance, insurance, and technology. I have worked with major brands such as T-Mobile, AT&T, American Express, Connected Cars, and Kin Insurance, handling a wide range of responsibilities including customer support, billing inquiries, technical assistance, outbound sales, and policy verification. My experience includes both voice and non-voice channels, as well as remote work environments. I specialize in delivering excellent customer experiences, resolving complex issues, and building strong relationships with clients. I also have a proven track record in outbound sales, lead generation, and converting customer interest into successful outcomes. I am proficient in tools such as Avaya, HubSpot, Zendesk, RingCentral, CloudTalk, Excel, and Google Sheets, allowing me to adapt quickly to different systems and workflows. Known for my strong communication skills, professionalism, and positive attitude, I take pride in being reliable, detail-oriented, and committed to continuous improvement. I am especially effective at explaining technical concepts in a simple and clear way. I am currently seeking opportunities where I can contribute my experience, grow professionally, and continue delivering high-quality service and results. Let’s connect! Tech Skills: Avaya Customer Tool Hubspot CRM ZenDesk Agent Support Impact 360 Ring Central Excel Google Sheets Live Agent Cloud Talk Why Me? Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telephone manner. Ability to explain technical issues to technical and nontechnical employees and customers. Strong analytical and problem-solving skills. I believe I can bring enthusiasm and a positive attitude to the job. I am a patient person who understands the importance of providing excellent customer service. Additionally, I am a great listener, which allows me to understand customers' needs and assist them in any way possible. I possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. I maintain a professional and pleasant telephone manner. Furthermore, I have the ability to explain technical issues to both technical and nontechnical employees and customers. My analytical and problem-solving skills are also highly developed. If you have any specific questions or if there's anything else I can assist you with, please let me know. I'm here to help!