Shahzaib R.

Hi! Thanks for stopping by my profile! With 8 years of rich experience in office backend roles and the logistics industry, I’m all about creating organized and efficient workflows. My strong communication skills—via email, phone, and chat—coupled with my multitasking ability and team-oriented approach, ensure that honesty and integrity are always prioritized. What I can bring to the table: 📌 Customer Support and Ticket Management ✔ Proficient in handling customer and driver inquiries, providing updates, and resolving issues. ✔ Skilled in assigning and prioritizing tickets, monitoring open tickets, and ensuring prompt communication within SLAs. ✔ Experienced in escalating complex or unresolved tickets and proposing enhancements to the ticket management process. ✔ Competent in maintaining clear and professional communication with customers and accurately recording all actions in Zendesk. 📌 Freight and Logistics Expertise ✔ Experienced in booking loads with brokers, completing documentation, and setting up carrier files. ✔ Proficient in managing freight operations, tracking shipments, and assigning loads. ✔ Experienced in overseeing dispatching, tracking, and tracing shipments to ensure timely deliveries. ✔ Skilled in ensuring all necessary documents (PODs, BOLs) are received and processed correctly. ✔Accurate in preparing and issuing invoices for completed loads, ensuring timely billing. ✔ Efficient in processing and uploading various freight documents into TMS. ✔ Adept at communicating with freight carriers to obtain and verify necessary documentation. 📌 Tools I'm Proficient With but not limited to: • Microsoft Outlook • Teams • MS Office • GSuite • Google Sheets • Slack • WhatsApp • Zoho • Skype • Telegram • RingCentral • Avaya • Starphone • Avochato • TELUS • DocuSign • Dropbox • ASANA • ClickUp • Salesforce • Zendesk • Citrix • Zoom • Microsoft • Teams • Google Meet • 1Password • DAT One • Sylectus • Amazon Relay • Samsara ELD • TT ELD • Auptix TMS • Triumphpay • Macropoint • Skybitz • Orbcomm • RoadReady • FleetLocate • Onfleet • Para • Wonolo I am a team player and eager and quick to learn and apply new technologies as appropriate. I strive continually for excellence. Given the chance, I am confident in delivering excellent work. Thank you for your time and I am eagerly looking forward to discussing an opportunity to work with you. Have a wonderful day!