Joel V.

Below are my key responsibilities that I can do for your business. Customer Service Responsibilities: 1. Customer Inquiry Handling: Providing support via phone, email, chat, and helpdesk platforms (e.g., Gorgias) to assist both B2B and retail customers with inquiries, product details, order issues, and service requests. 2. Issue Resolution: Identifying and resolving customer concerns efficiently by troubleshooting problems, offering appropriate solutions, and escalating complex cases when needed. 3. Order Processing & Sales Support: Handling sales orders from Shopify, processing customer payments, verifying order details, and ensuring timely fulfillment through Cin7 inventory management. 4. Order Tracking & Logistics Coordination: Providing customers with accurate order updates, tracking shipments, and liaising with warehouse and logistics teams to resolve delivery concerns. 5. Returns & Refunds Processing: Managing order returns, processing refunds, and ensuring seamless resolution for customers in compliance with company policies. 6. Reconciliation & Dispute Resolution: Reviewing transactions, addressing payment discrepancies, and working with finance teams to reconcile sales and refunds. 7. Phone Support & Customer Retention: Handling inbound and outbound calls from B2B and retail clients, assisting with product inquiries, account issues, and customer retention strategies. 8. Customer Relationship Management: Utilizing tools like Monday.com for workflow tracking, Gorgias for helpdesk support, and Cin7 for inventory and order management to maintain a smooth customer experience. 9. Past-Due Payment Coordination & Settlement: Communicating with B2B customers regarding overdue invoices, arranging payment settlements, and working closely with finance teams to ensure timely collections. Payroll Responsibilities: 1. Payroll Processing: Accurately and timely processing of payroll for employees, including calculating wages, salaries, deductions, and taxes. 2. Time and Attendance Management: Monitoring employee attendance and leave records, ensuring accurate recording of working hours, and addressing any discrepancies or issues. 3. Payroll Deductions and Benefits Administration: Managing employee benefits programs, such as health insurance, retirement plans, and other deductions, and ensuring proper deductions are made from employee paychecks. 4. Tax Compliance: Ensuring compliance with applicable payroll tax laws and regulations, including accurate withholding and remittance of taxes and filing necessary tax forms. 5. Payroll Records Maintenance: Maintaining accurate and confidential payroll records, including employee information, earnings, deductions, and tax documents. 6. Payroll Reporting: Generating and analyzing payroll reports, such as payroll summaries, tax reports, and wage statements, to support financial reporting and auditing requirements. Let's connect and discuss how I can support your business!