Rafael P.

Your Amazon account health metrics are dropping and you don't have time to dig through suppressed listings, stranded inventory, and Seller Support tickets. That's where I come in. I'm an Ecommerce Virtual Assistant with 5+ years of hands-on experience managing accounts across Amazon, Shopify, Shopee, Lazada, and Facebook Marketplace. I've supported up to 9 client accounts at a time, keeping order defect rates under 1% and catalogs of 1,000+ SKUs clean, compliant, and optimized to sell. WHAT I BRING TO YOUR BUSINESS: ✅ Amazon Seller Central Management: account health monitoring, case resolution, FBA reconciliation, reimbursement claims, and A-to-Z claim tracking ✅ Listing Optimization (SEO): titles, bullets, descriptions, images, and keyword research, plus flat-file uploads for bulk edits and variations ✅ Shopify Store Setup & Management: theme customization, catalog setup, app installs, and payment/shipping configuration from scratch ✅ Shopee & Lazada Operations: product uploads, pricing, stock management, and promo campaigns (I've helped drive measurable sales uplift during promo periods) ✅ Lead Generation & List Building: sourcing and validating verified contacts using LinkedIn Sales Navigator, Apollo. io, and Hunter. io, delivered sales-ready in structured spreadsheets ✅ Customer Support: inquiries, complaints, and returns, with a track record of maintaining 4.6/5 customer satisfaction and sub-3-hour response times WHY CLIENTS KEEP ME AROUND: Before ecommerce, I spent 4 years as a Mechanical Engineer at Honda Cars Philippines and Samsung Electro-Mechanics, leading new-model production launches and equipment reliability programs. That background shows up in how I work now: process-driven, data-first, and allergic to guesswork. I don't just fix the issue in front of me, I document it, systemize it, and make sure it doesn't come back. If you need someone who can own your account end-to-end (health monitoring, listings, fulfillment, reporting, and support) and communicate clearly throughout, let's talk.