Jerry P.

Hi! I’m Jerry, a dedicated and reliable customer service & technical support specialist with 7 years of experience supporting customers across e-commerce, retail, software, and online businesses. I specialize in providing professional email, chat, and phone support, resolving customer concerns, troubleshooting technical issues, and handling escalated cases with patience and attention to detail. My goal is not only to solve problems but also to provide customers with a positive experience that builds trust and loyalty. 💼 What I can help you with: •Customer Support via Email, Live Chat & Phone •Tier 1 & Tier 2 Technical Support •Troubleshooting software and technical issues •Escalation and complex case resolution •Order processing, order fulfillment, order entry, order tracking •Returns, refunds, exchanges, and cancellations •Account and billing inquiries • Purchase Orders, PO Processing, Quote creation •Shopify customer support and store management •E-commerce and Dropshipping support •Product listing and product uploads •Marketplace support for eBay, Walmart & Amazon •Social media customer service and moderation •Ticket and inbox management •Customer follow-ups and case documentation •Knowledge base and process documentation •Identifying recurring issues and recommending solutions • Administrative Task •B2B & BTC Support ⭐ My strengths: •Strong written and verbal communication •Excellent active listening skills •Patient, empathetic, and customer-focused •Reliable and accountable •Strong problem-solving and troubleshooting skills •Adaptable and quick to learn new systems •Comfortable handling difficult or escalated customers •Detail-oriented and organized •Able to work independently with minimal supervision •Committed to meeting quality, productivity, and response-time goals 🛠️ Tools & Platforms: 💼 Zendesk, Freshdesk, HelpDesk, Merchant Dashboard, Salesforce, Gmail, Hubspot, Aircall 💼 Shopify, Amazon, Walmart, eBay 💼 Google Workspace (Sheets, Docs, Meet) 💼 Microsoft Workspace (Word, Excel, PowerPoint, Outlook, Teams, Zoom) 💼 Facebook, Instagram, Youtube, TikTok 💼 Slack, Telegram, WeChat, WhatsApp, Viber 💼 Shipping Tools (17Track, USPS, UPS, DHL, FedEx,MAERSK) 💼 Asana, Jira, Chargebee, Solidus, Netsuite, Avalara, Klarna, Affirm, Paypal 💼 Zoho CRM, Zoho Mail, Ring Central, ,G-Chat, 🚀 Why work with me? When you hire me, you're getting more than someone who simply answers tickets. I take ownership of customer issues, investigate problems, communicate clearly, and follow through until the concern is properly resolved. I’m comfortable working in fast-paced environments and handling multiple tasks while maintaining quality, professionalism, and customer satisfaction. If you're looking for a dependable Customer Support, Technical Support, E-commerce, or Tier 2 Support Specialist who can become a valuable part of your team, I’d be happy to help! Let’s work together and provide your customers with the support they deserve!