Ansherina E.

Experienced Account Manager | Social Media Manager | Trust & Safety Specialist | E-commerce VA I am a results-driven professional with strong experience in account management, content moderation, and e-commerce operations. I have successfully handled multiple high-performing creator accounts and trained aspiring chatters to become top performers. Account Management Expertise: • Manage and engage with fans/subscribers through consistent communication • Execute mass messaging strategies and schedule posts/DM campaigns • Upsell PPVs and maximize revenue opportunities • Build and maintain strong, long-term customer relationships Social Media Management: • Create, schedule, and publish engaging content across multiple platforms • Promote accounts through different social media channels to increase reach and traffic • Develop content strategies aligned with brand voice and audience preferences • Monitor engagement, respond to comments/messages, and grow online presence • Analyze performance metrics and optimize content for better results Trust & Safety | Fraud Analysis (2 Years): Experienced in content moderation and fraud investigation, including: • Compromised accounts, phishing, malware, and online scams • User behavior analysis across platforms and marketplaces • Implementing appropriate actions based on policy and risk assessment E-commerce Virtual Assistant (Shopify): • Process high-volume orders (80–100/hour) via Shopify using Oberlo/Dropified • Handle customer inquiries and provide timely order updates • Manage tracking synchronization to ensure a smooth customer experience