Esteban Dagoberto A. G.

I am an AI Product Manager and enterprise technology leader with 19+ years of experience across Microsoft technologies, enterprise IT, technical support, customer success, and global service operations. My experience sits at the intersection of product, technology, users, and support operations. I have led Microsoft programs focused on Copilot adoption, Product-Led Growth (PLG), new product initiatives, and customer insights, translating telemetry, user feedback, and operational data into actionable improvements and recommendations for Product Group teams. My AI experience includes designing and deploying an AI-powered support assistant using Zebra AI to accelerate troubleshooting and improve engineer productivity, as well as hands-on knowledge of Generative AI and Microsoft Copilot Studio. I completed MIT Professional Education's Applied Generative AI for Digital Transformation program and Microsoft's Copilot Champs training. I have also led global Microsoft support operations across 12+ languages and worked extensively with KPIs including CSAT, resolution rates, adoption, backlog, and customer feedback to identify opportunities, prioritize improvements, and drive measurable outcomes. Areas of expertise: AI-Powered Products & Support Experiences • Product & Program Management • Generative AI • Microsoft Copilot & Copilot Studio • Product Adoption & Customer Insights • IT Service & Support Workflows • Data-Driven Decision Making • UAT & Rollout Planning • Microsoft 365 & Azure • Global Support Operations • Stakeholder Management I bring a combination of product and program management, deep enterprise IT expertise, AI knowledge, and real-world support operations experience, allowing me to bridge engineering, support operations, business stakeholders, and the users they serve.