James B.

I help e-commerce brands streamline their backend operations, reduce fulfillment issues, and deliver fast, reliable customer support that improves retention and repeat purchases. With hands-on experience in Shopify order management, logistics coordination, and customer support, I work behind the scenes to keep your operations running smoothly. From processing high volumes of orders to coordinating with 3PLs and resolving customer inquiries, I make sure nothing slips through the cracks. My focus is simple: fewer errors, faster response times, and more efficient systems that scale with your business. Here’s how I can support your team: • Shopify order processing, refunds, and backend management • Customer support (email and chat) with a strong focus on customer satisfaction • Fulfillment and logistics coordination with warehouses and suppliers • Inventory tracking and reporting to prevent stock issues • CRM and helpdesk management (Gorgias, Zendesk, or similar) • Operations reporting and workflow optimization I’ve supported growing e-commerce brands by handling day-to-day operations, improving internal processes, and helping teams stay organized during high order volume periods. I don’t just execute tasks. I look for gaps, suggest improvements, and help build systems that save time and reduce costly mistakes. If you’re looking for someone who understands both the customer experience and the operational side of your business, I can step in and add value quickly. Let’s make your operations more efficient, scalable, and stress-free.