Carl S.
Conversational Coach and Customer Service Management
I have worked and excelled in the customer service industry for over ten years. I have developed many skills to assist in this including, strong typing, computer navigation skills and empathy to work with and diffuse upset clients. I worked with a company to develop my voice tones and voice reflections to ensure the proper message is delivered without misunderstanding. Grammar and proper professionalism is always a must. During my time working from home I learned self motivation, personal reliability and accountability. I have also managed large box locations holding 30+ employees for Verizon, Lenscrafters and Michaels Corp. I always strive for success and excellence. Most importantly the Military taught me pride in myself and everything I do. I am not looking to get back into Management but have the training, the skills and the knowledge if the right opportunity presents itself.
Earnings and projects
Last 6 months ÷ 6
Billed in all: $149,480$149k
Across 15 contracts