Matthew M.

I have worked the past 10 years and the Senior Engineer/Level 3 technician for a MSP. I am well versed in Connectwise Automate and all things Windows Networking. I'm also a Sophos Certified Engineer and well familiar with the entire Sophos Security Stack. Below are some of the projects and accomplishments I've had. • Setting up routers, switches, and VPN’s: including Cisco, Sonicwall, and Sophos. • Work in Active Directory environment. • Solving escalated Help Desk tickets. • Customer Relation expert: dealing with upset, or potentially upset clients. • Managing Labtech servers including patch management, automation, Updates, and onboarding. • Designed and implemented company move from Break Fix to MSP. • Designed Onboarding template, and oversee deployment of onboarding plan. • Designed HIPAA Compliance package and oversee deployment. • Designed Client Documentation system. • Designed and oversee Backup and Disaster recovery solution.