Ignacio Jr A.

Hi, I’m Igi ! I have a passion for helping small business owners gain clarity, confidence, and control over their Operations. I offer professional, remote Operations Management / Sales / Support services tailored to your company’s unique needs. By partnering with me, you’ll have the assurance that your Operations are accurate and organized. I’m committed to provide peace of mind to Operations so you can focus on what you enjoy most in your business. Let’s work together to save you time, simplify your operations, and help your business be successful! Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with out of this world Service and Management! 😊💫 🏆 Top Rated Plus freelancer with 100% Job Success! 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 17 Years in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Proficient in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • SALES • PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Odoo • Xero • Salesforce • Zoho • Highrise • Hubspot • Shopify • Filevine • Notion & Others Help Desk Ticketing Systems Zoho, Live Agent, Odoo, Missive, Front & Others Call Center / VOIP (Internet-based Phone) RingCentral • Avaya • Dialpad • 8x8 • Zoom Phone • Sangoma & Others Live Chat Support LiveChat & Others I’ve spent my career leading large teams of BPO professionals, steering them towards excellence in client deliverables. I foster continuous improvement by personally coaching my team and nurturing a culture of innovation. My dedication has led me to discover countless operational efficiencies, and I take pride in supporting the career growth of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, identifying future potentials and embracing automation. I see myself as a leader, dedicated to guiding my team through transformative challenges and opportunities.