Vianca Juvhil E.

I have 7 years of work experience as a General Virtual Assistant, specializing in various fields such as eCommerce, Real Estate, Customer Service, B2B Campaigns, Project Management, and more. My expertise lies in effectively managing tasks, providing exceptional service, and delivering results-driven strategies. Customer Service & Email Marketing Management With 2 years of experience in Technical Customer Service and Email Marketing Management, I have successfully created email templates for marketing campaigns, implemented customer service procedures, and ensured smooth communication with clients. Project Management for eCommerce (Shopify) I have 1 year of Project Management experience managing a Shopify eCommerce store. My responsibilities included: - Team Management: Hiring and building strong virtual teams. - Operations Oversight: Overseeing the entire store operation, from building it from scratch to launching successfully. - Marketing Research: Conducting social media, Instagram outreach, and influencer marketing research. - Social Media Content Creation: Planning, creating, and executing content strategies. - Task Delegation: Assigning tasks, conducting weekly meetings, and providing progress reports. - Strategic Input: Suggesting topics and ideas to improve results. - Collaboration: Coordinating with graphic designers and web developers to meet website goals. - Shopify Management: Researching and integrating Shopify apps, managing products, and optimizing store operations. - Dropshipping Coordination: Familiar with apps like CJ Dropshipping and handling supplier communications. Key Tasks in Shopify Project Management - Marketing Research and Product Launches - Weekly Team Meetings and Progress Reporting - Task Delegation and Workflow Optimization - Social Media Planning and Execution - Customer Service Implementation (Creating SOPs) - Coordinating with Manufacturers and Suppliers - Recruitment of Team Members (VAs, designers, developers, and copywriters) - Project Management using tools like Asana Social Media Marketing I have gained substantial experience in Social Media Marketing, helping clients: - Increase followers and engagement. - Generate leads and nurture potential clients through cold and sales calls. - Create, schedule, and optimize marketing content using tools like Trello, Canva, Hootsuite, and Mailchimp. Technical Skills I am proficient in tools and platforms such as: - Shopify, Oberlo, WordPress, and Pinterest - Trello, Asana, and Microsoft Excel - Canva and Adobe Photoshop (basic skills) - Social Media Marketing tools - Gmail and Mailchimp Why Choose Me? If you're looking for someone smart, dedicated, and hardworking, I am the perfect candidate. I am committed to providing my full focus and expertise to help you achieve your business goals and streamline your daily operations.