Jose O.

Customer Service, Virtual Assistance, Collections and Sales.

Hello! My name is Jose Osorio, and I’m a bilingual Customer Relations & Operations Specialist with almost 4 years of experience handling diverse, high-responsibility roles in remote environments. Throughout my career, I’ve gone far beyond traditional customer service. I’ve stepped in as Acting Customer Service Manager, led recruitment processes, built interview rubrics, conducted candidate interviews, managed onboarding, handled BBB complaint escalations, and worked in retention, sales, and collections, all while maintaining high performance standards and strong client relationships. What I bring to the table: Operations & Leadership: I’ve successfully covered managerial duties, coordinated team workflows, and ensured smooth day-to-day operations without constant supervision. Recruitment & Onboarding: Experienced in full-cycle recruitment support, from writing interview rubrics and conducting interviews to onboarding new team members. Quality Assurance: Skilled in evaluating performance, identifying areas for improvement, and ensuring processes meet quality standards. Retention & Sales: Proven ability to engage customers, address concerns, and drive retention and sales results with a customer-first approach. BBB & Escalation Handling: Experienced managing complex complaints and high-stakes escalations with professionalism and resolution focus. Virtual Assistance: Proficient in remote task management, scheduling, coordination, and communication across multiple platforms. Why work with me? I don’t just meet expectations. I exceed them. I’m highly self-managed, meaning once I understand the scope of work, I deliver results independently and consistently. I communicate proactively, take ownership of my responsibilities, and adapt quickly to different environments and client needs. I bring both strong analytical thinking and sharp interpersonal skills to every role I take on. Tools I work with (4+ years of experience): PestRoutes, Airtable, Camplegal, RingCentral, Google Calendar, PipeDrive, Google Drive Languages: English & Spanish (Bilingual) Let’s build something great together. I’m ready to bring real value to your team from day one!