Rachiel S.

Customer Service Representative | Email & Phone Support Specialist

Hello! 👋 I’m a Customer Support Specialist with over 11+ years of experience helping e-commerce brands and online stores deliver exceptional customer experiences. 👩‍💼 I specialize in managing high volumes of inquiries across email, live chat, phone, and social media—while maintaining strong customer satisfaction and upholding company policies. 🤝 📍Here’s how I can support your business: ✅ Email, Live Chat & Phone Support ✅ Order Tracking, Shipping Updates & Customer Inquiries ✅ Cancellations, Refunds & Returns ✅ Shopify Store Support ✅ Social Media Customer Messaging ✅ Administrative Tasks & Data Entry 📍Tools I’m experienced with: 📌Shopify | Zendesk | Gorgias | Freshdesk | HubSpot | Slack | Discord | Talkdesk | eBay | Zoho | Reamaze | RingCentral | Aircall | Telzio | Sipgate | Olark | Hipchat 📌My goal is simple: deliver fast, professional, and empathetic support that builds trust and keeps your customers coming back. 🫡 If you’re looking for a reliable support specialist who understands e-commerce operations and can grow with your business long-term, I’d be glad to help. 😉