Rade L.

I’m a detail-oriented Virtual Assistant with experience in business operations, customer relationship, and cross-team coordination. I bring structure to messy workflows, clarity to data, and calm execution to day-to-day operations. 💡 My Experience 💡 ✔️Customer Relationship •Monitoring customer accounts and service performance metrics. •Analyzing customer data to identify risks, gaps, and improvement opportunities. •Supporting customer onboarding, entitlement accuracy, and billing readiness. •Preparing customer-facing reports and internal insights. •Coordinating with Sales, Operations, and Technical teams to resolve issues. •Tracking escalations and ensuring timely follow-ups and resolutions. •Maintaining accurate customer records and documentation. •Daily use of CRM platforms (Salesforce), reporting tools, and Microsoft suite. ✔️ Virtual Assistance •Navigating through Salesforce platform. •Navigating through Share Point platform. •Email management. •Calendar management. •Appointment setting and scheduling. •Time management. •Travel arrangements and booking of hotel rooms, plane tickets, rental cars. •Organizing of project management boards. •Preparing meeting agenda and tracking minutes on the meetings. •Working with teammates and other people from cross functional teams to sort out various ad hoc tasks. •Daily use of Google and Microsoft suite. ✔️Business Operations Analyst •Data analysis and reporting using SQL and Excel. •Monitoring and validating invoices, transactions, and entitlement data. •Identifying process gaps and supporting revenue protection initiatives. •Preparing operational reports and dashboards for stakeholders. •Documenting As-Is processes and maintaining process matrices. •Collaborating with Finance, Data, IT, and Development teams on issue resolution. •Supporting automation and process improvement initiatives. •Daily use of Excel, SQL tools, internal ERP systems, and Microsoft suite. I am competent and resourceful and I do not outsource any of the projects that I take on. Hiring me will allow you to work ON your business, not IN it. 💡 If you want to know more about how I can help you, contact me and let's set up a quick discovery call.