Dagoberto G.

Microsoft 365 Technical Support Specialist with 5+ years of experience helping business administrators and end users troubleshoot and resolve service-related issues through clear, efficient, solution-focused support. Areas of experience include: • Microsoft 365 troubleshooting • Email and storage-related issues • Subscription and licensing inquiries • User and device administration support • Microsoft 365 Admin Center • Exchange troubleshooting scenarios • Basic domain configuration • Remote technical support Each support case begins with a clear scope analysis to identify the issue and determine the appropriate troubleshooting path. When needed, test scenarios are created to reproduce the problem, evaluate possible solutions, and guide the customer toward resolution. Cases outside Tier 1 support scope are properly documented and escalated to Tier 2 or Tier 3 teams. Upwork Track Record: 5,000+ hours worked · $100K+ earned · 100% Job Success · Top Rated Certification: Microsoft 365 Certified: Fundamentals Languages: Native Spanish for phone and written support · Written English for technical communication