Christabel Leica C.

Medical VA | Email & Chat Support | Customer Service Expert

I have over 9 years of experience in customer service, virtual assistance, and healthcare administrative support, specializing in tasks such as email support, live chat support, ticket management, CRM support, data entry, and patient coordination. I have experience supporting U.S.-based healthcare providers with HIPAA-compliant healthcare administrative tasks including insurance verification, appointment scheduling, EMR/EHR documentation, patient intake, medical records management, prior authorizations, and DME/PAP order processing. I also have extensive experience in customer support and e-commerce operations, including Amazon Seller Central support, order processing, inventory management, customer inquiry resolution, and helpdesk ticket handling. Services & Skills: • Medical Virtual Assistant • Healthcare Administrative Support • Patient Coordinator • Email & Chat Support • Customer Service / Customer Support • Ticketing & CRM Management • Data Entry & Documentation • Administrative Assistance • Amazon Seller Central VA • Order Processing & Inventory Support Tools & Platforms: NikoHealth, Bonafide, Somnoware, Zoom, EPIC, Tebra, Parachute, S3, Availity, Acuity Scheduling, Microsoft Teams, Outlook, Salesforce, LiveChat, Citrix, Slack, EZR / GDS systems, Amazon Seller Central, Amazon Workspace, Brand Registry I am detail-oriented, organized, reliable, and committed to providing efficient remote support while maintaining professionalism, accuracy, and confidentiality. Let’s discuss how I can support your business and help improve your workflow efficiently.