Christabel Leica C.

Good customer support is more than answering messages. It's making sure customers feel heard and their concerns are handled. I'm a Customer Support Specialist and Virtual Assistant with over 6 years of customer service experience, over 4 years in ecommerce, and over 2 years in medical virtual assistance. Here's where I can help: 🛍️ Ecommerce Support Shopify, Gorgias, Amazon Seller Central, order processing, refunds, returns, inventory, seller and buyer or customer account support 💬 Customer Service Email, chat, and phone support, ticket handling 🏥 Medical Virtual Assistance Patient coordination, DME/PAP order processing, appointment scheduling, patient intake, insurance verification, and medical documentation Tools I've worked with: Shopify, Gorgias, Amazon Seller Central, Salesforce, LiveChat, NikoHealth, Bonafide, EPIC, Availity, Acuity, Tebra, Zoom, Slack, and Google Workspace. I'm comfortable working independently, learning new systems, and handling daily tasks with accuracy and care. If you need someone who can take customer and administrative tasks off your plate, let's talk!