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Laura M.

Laura M.

bilingual customer service

I'm a dedicated Customer Service Professional with several years of experience helping clients feel heard, supported, and satisfied. I bring patience, empathy, and a consistently positive attitude to every interaction. I genuinely enjoy solving problems and making the customer experience as smooth and pleasant as possible. Whether it's answering questions, resolving concerns, or just listening, I take pride in going the extra mile to deliver service that builds trust and loyalty.

🇨🇴Envigado, Colombia$13/hr40% JSS4.94 (5)Since Feb 2018

Earnings and projects

MRR
$351

Last 6 months ÷ 6

World#92,074 / 412k
🇨🇴Country#1,198 / 4,578
Revenue, last 30 days
$0

Last 6 months: $2.1k

Total earnings
$129k

Billed in all: $132k

World#28,887 / 412k
🇨🇴Country#199 / 4,578
Per project
$26k

$2.1k in the last 6 months

World#3,874 / 412k
🇨🇴Country#43 / 4,578
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇨🇴Country#1,261 / 4,578
Projects in all
5

Across 10 contracts

0% fixed100% hourly
World#266,042 / 412k
🇨🇴Country#1,828 / 4,578

Earnings, last 30 days

$132kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$128k$130k$132k$134kOct 8Oct 23Nov 7

Skill rankings: Top 18% in Visual Basic for Applications

Ranked by MRR among everyone on Upwork with the skill.

  1. #257Visual Basic for Applications1,453 freelancers · 🇨🇴 #3Top 18%
  2. #699Property Management2,036 freelancers · 🇨🇴 #8Top 34%
  3. #6,343Customer Support20,101 freelancers · 🇨🇴 #91Top 32%
  4. #8,705Virtual Assistance29,113 freelancers · 🇨🇴 #236Top 30%
  5. #11,783Customer Service37,167 freelancers · 🇨🇴 #228Top 32%