Jesús Leonel R.

I help SaaS companies retain clients, drive product adoption, and protect revenue by managing the full customer lifecycle from onboarding to renewal. With 5+ years in client-facing roles managing 20+ accounts simultaneously across a portfolio of 100+ units, I bring the relationship management and operational discipline that CSM requires. I have handled onboarding, CRM implementation, troubleshooting, upselling, and retention across multiple industries, always focused on making sure clients see value and stay. What I bring to a SaaS team: structured onboarding processes, proactive communication, escalation handling, and a track record of keeping clients satisfied long term. Tools I work with: Basecamp, Monday, Trello, HubSpot, and various CRM platforms. Open to CSM, Account Management, and Client Onboarding roles across any SaaS vertical.