Kim N.

Most businesses don't have an operations problem because of a lack of effort. They have one because nothing is documented, nobody owns the process, and things only work when one specific person is available. I fix that. I map what's slow, broken, or missing, then build documented, repeatable systems so your business runs whether or not any one person is in the room. I've worked on the brand side at Day One Electrogummies (health and wellness) and 1921 Movement (apparel), and on the agency side at Strategic Results, Trailblazer, and XLuru Marketing. Recent results Cut new-hire onboarding from 3 weeks to 5 days Rebuilt a client's CRM pipeline and reduced lead response time by 60% Built SOPs and AI automation for a property management company What I can build for you Ecommerce Operations Shopify store management: product listings, collections, pricing checks, discount and offer setup, apps, basic theme edits Landing page and funnel QA: testing links, prices, copy, and checkout flow before and after go-live Product and campaign launches: timelines, asset checklists, owner assignments, go-live QA Quality control: catching broken links, wrong prices, inconsistent copy, and missed deadlines before customers see them Order and fulfillment coordination: keeping orders, inventory, and customer issues moving Ecommerce SOPs: launch checklists, discount setup, listing updates, and QA processes Marketplace Operations (Amazon and Mirakl) Product listings, catalog accuracy, and pricing Inventory accuracy and order management Keeping listings consistent across your Shopify store and marketplaces Business Operations Employee and client onboarding, SOPs, and process documentation Workflow mapping, process improvement, and tool setup Project management setup in Teamwork: owners, deadlines, weekly planning Agency Operations Client onboarding, deliverable tracking, creative handoffs, approvals, client reporting, capacity planning Revenue Operations CRM setup, cleanup, and management (HubSpot, Salesforce, Pipedrive, or your current tool) Sales pipeline, reporting, and lead-to-close workflows Sales tool stack optimization and integration Customer Support Operations Support workflows, ticket handling, and escalation paths Help desk setup and tool configuration Response-time standards, macros, knowledge base, and SOPs Support reporting on volume, response times, and recurring issues Content Operations Editorial calendars and production workflows Publishing pipelines, QA, and freelancer/team coordination Content tracking and reporting How I work Documentation first: everything I build is written down and repeatable, with no reliance on tribal knowledge. Data-backed recommendations: you get a defensible recommendation, not just an opinion. Proactive communication: I hit deadlines and flag risks early, with a proposed fix. Daily clarity: an end-of-day update covering done, in progress, and blocked. Hands-on: I'll hand you a plan, or do the work myself when that's faster. Tools: Shopify, Amazon Seller Central, Mirakl, Teamwork, Claude, ChatGPT Availability: 6 days a week, with daily overlap with US Eastern time. Fluent written and spoken English. If your team is growing and things are starting to slip through the cracks, send me a message. I'll tell you where I'd start. Skills at a glance: Operations Management, Ecommerce, Shopify, Amazon Seller Central, Mirakl, Marketplace Management, Project Management, Teamwork, Process Improvement, Standard Operating Procedures, Business Consulting, CRM Management, Customer Support, Workflow Automation, Quality Assurance