Joydeep S.

🟢 Top Rated on Upwork 💼 4+ Years of Experience 🏆 90+ Projects Completed on Freelancer.com 📍 Based in India | Supporting Global Clients Hello! I’m a highly reliable Virtual Assistant with over 4 years of experience helping e-commerce, publishing, and online businesses scale smoothly. I specialize in customer support, product listing, project coordination, and daily operations—providing dependable backend support so you can focus on growth. ✅ Services I Offer: Customer Support - Email, chat, and social media support Managing disputes (e.g., PayPal), order queries, and returns Tools: Gorgias, Zendesk, Willdesk, ReAmaze Product Listing & Order Management - Shopify, WooCommerce, Etsy, eBay Print-on-Demand: Printify, Gelato, Order Desk Creating SKUs, barcodes (GS1 US), uploading via Matrixify Social Media Assistance - Responding to Facebook/Instagram DMs, comments Basic Meta ad monitoring, reporting, scaling down or up Data Entry & Admin Support - Research, data cleanup, spreadsheet management Wave accounting (invoice entry), Google Calendar, file organization Project Management - Asana, Trello, ClickUp, Slack SOP updates, task coordination, deadline tracking Design & Editing - Mockups, image edits, labels using Photoshop, Canva, Illustrator Basic video editing via Descript Publishing Support - Book formatting using Adobe InDesign Artwork review, content uploads 🛠️ Tools I Use: Shopify | Wordpress WooCommerce | Etsy | Gelato | Printify | Order Desk | DSERs | Inkfrog Gorgias | Zendesk | ReAmaze | Willdesk | Gmail | Zoom | Slack Asana | Trello | ClickUp | Google Workspace | Dropbox Photoshop | Illustrator | Canva | Descript | Fotor AI Wave | Jungle Scout | ManyChat | Trustpilot | Loox Ali2Woo | Matrixify | Mighty Networks 🧩 Industry Experience: Dropshipping & Print-on-Demand E-commerce (Shopify/WooCommerce) Publishing & Online Education Home Decor & Art Brands 🧠 Why Work With Me: ✔️ Reliable, proactive, and detail-oriented ✔️ Clear communicator and fast learner ✔️ Critical thinker and effective multitasker ✔️ Proven track record with long-term clients 🔍 Recent Projects: - PosterKings.co.uk: Product uploads, mockups (Photoshop), Gelato product mapping, Order processing, customer support, AliExpress via DSERs - PrimeChoiceShop.com: Daily Print-on-Demand ops with Order Desk & Jondo - PortraitGift.com: Customer support, FB/IG DMs, Printify fulfillment, photo edits using Fotor AI - HeidiHeron.com: Video editing (Descript), Mighty Networks migration - LittleZenOne.com: Product listing, SOP documentation - Harper & Vaughn LLC: Product research (Jungle Scout), barcode/SKU creation, admin & design support - Nomad Majesty Book House: Publishing project coordination, artwork reviews - BentwoodChairs.com.au: Shopify product listing, CSV data entry Let’s collaborate to streamline your operations and deliver exceptional customer experiences. Joydeep