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Tauseef A.
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Tauseef A.

DevOps & System Architect | VoIP (SIP) | UCaaS / CCaaS | AWS

I help businesses 𝗯𝘂𝗶𝗹𝗱 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗲 𝗵𝗶𝗴𝗵-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 that handle real-time communication, customer calls, and heavy user traffic- without reliability issues. I specialize in 𝗗𝗲𝘃𝗢𝗽𝘀, 𝗩𝗼𝗜𝗣, 𝗮𝗻𝗱 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲, managing everything from cloud infrastructure and CI/CD automation to real-time communication systems and scalable backend design. With 𝟭𝟰+ 𝘆𝗲𝗮𝗿𝘀 of experience across 𝗩𝗼𝗜𝗣, 𝗨𝗖𝗮𝗮𝗦, 𝗮𝗻𝗱 𝗖𝗖𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀, I ensure systems deploy smoothly, scale efficiently, and run reliably in production. 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼 • Set up and manage 𝗰𝗹𝗼𝘂𝗱 infrastructure (𝗔𝗪𝗦) • Build 𝗖𝗜/𝗖𝗗 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀 (Jenkins, GitHub Actions) • Design and optimize 𝗩𝗼𝗜𝗣 systems (calling, IVR, routing) • Structure systems to handle increasing load and user demand • Fix issues like downtime, slow performance, and call quality problems 𝗗𝗲𝘃𝗢𝗽𝘀 & 𝗖𝗹𝗼𝘂𝗱 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 • AWS infrastructure (𝗘𝗖𝟮, 𝗦𝟯, 𝗟𝗼𝗮𝗱 𝗕𝗮𝗹𝗮𝗻𝗰𝗶𝗻𝗴, 𝗔𝘂𝘁𝗼 𝗦𝗰𝗮𝗹𝗶𝗻𝗴) • CI/CD automation using 𝗝𝗲𝗻𝗸𝗶𝗻𝘀 / 𝗚𝗶𝘁𝗛𝘂𝗯 𝗔𝗰𝘁𝗶𝗼𝗻𝘀 • Docker for 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗞𝘂𝗯𝗲𝗿𝗻𝗲𝘁𝗲𝘀 (K8s) for scaling applications • Infrastructure automation using 𝗧𝗲𝗿𝗿𝗮𝗳𝗼𝗿𝗺 (Infrastructure as Code) • Monitoring & logging using 𝗖𝗹𝗼𝘂𝗱𝗪𝗮𝘁𝗰𝗵 • Designing systems for high availability and reliability • 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝘀𝗲𝗿𝘃𝗲𝗿𝘀, environments, and security • Scaling systems for heavy usage and real-time operations • 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 production issues and improving performance 𝗩𝗼𝗜𝗣 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • VoIP systems using 𝗦𝗜𝗣 (𝗰𝗮𝗹𝗹 𝘀𝗲𝘁𝘂𝗽 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗿𝗼𝗹) • Call routing, IVR systems, and communication workflows • Platforms like 𝗨𝗖𝗮𝗮𝗦 (𝘁𝗲𝗮𝗺 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻) 𝗮𝗻𝗱 𝗖𝗖𝗮𝗮𝗦 (𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝘆𝘀𝘁𝗲𝗺𝘀) • Managing how calls are connected, transmitted, and maintained • 𝗙𝗶𝘅𝗶𝗻𝗴 𝗶𝘀𝘀𝘂𝗲𝘀 like call drops, delays, and poor audio quality • Improving overall 𝗰𝗮𝗹𝗹 𝘀𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 • 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 with CRM, helpdesk, and business tools 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 • Designing systems that can handle more users without slowing down • Structuring backend systems for real-time communication platforms • 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗵𝗶𝗴𝗵 𝘁𝗿𝗮𝗳𝗳𝗶𝗰 and usage spikes • Designing 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲𝘀 (including microservices when needed) • Ensuring systems are reliable, efficient, and easy to maintain 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵 • Build and scale 𝗩𝗼𝗜𝗣 / 𝗨𝗖𝗮𝗮𝗦 / 𝗖𝗖𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 • Set up DevOps pipelines and cloud infrastructure • Improve system performance, stability, and efficiency • Fix deployment and production issues • Design systems ready for real-world growth 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 & 𝗧𝗼𝗼𝗹𝘀 • DevOps & Cloud: AWS, CI/CD (Jenkins, GitHub Actions), Docker, Kubernetes, Terraform, CloudWatch • Communication: VoIP, SIP, real-time communication systems • Backend: Node.js, PHP (Laravel, Yii) • Frontend: React, Angular, Vue 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 • Clean, automated deployments • Systems that perform reliably under load • Focus on long-term stability, not quick fixes If you’re 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝘁𝗼 𝗯𝘂𝗶𝗹𝗱 𝗼𝗿 𝘀𝗰𝗮𝗹𝗲 a VoIP, UCaaS, or CCaaS platform, 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘀𝗵𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀. I can help you design a solution that’s reliable, scalable, and production-ready.

🇮🇳Mohali, India$30/hr100% JSS4.90 (9)Since Mar 2018

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 6

World#33,365 / 412k
🇮🇳Country#3,950 / 45.9k
Revenue, last 30 days
$2.5k

Last 6 months: $8.7k

World#16,386 / 412k
🇮🇳Country#2,054 / 45.9k
Total earnings
$156k

Billed in all: $160k

World#22,238 / 412k
🇮🇳Country#3,611 / 45.9k
Per project
$14k

$8.7k in the last 6 months

World#10,001 / 412k
🇮🇳Country#1,037 / 45.9k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇮🇳Country#14,379 / 45.9k
Projects in all
11

Across 13 contracts

38% fixed62% hourly
World#192,417 / 412k
🇮🇳Country#25,771 / 45.9k

Earnings, last 30 days

$160k+$2.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$156k$158k$160kOct 8Oct 23Nov 7

Skill rankings: Top 6% in VoIP PBX

Ranked by MRR among everyone on Upwork with the skill.

  1. #5VoIP PBX85 freelancers · 🇮🇳 #1Top 6%
  2. #16Call Center Software91 freelancers · 🇮🇳 #2Top 18%
  3. #22Asterisk211 freelancers · 🇮🇳 #5Top 10%
  4. #38VoIP352 freelancers · 🇮🇳 #7Top 11%
  5. #49Amazon ECS543 freelancers · 🇮🇳 #7Top 9%
  6. #81Amazon S31,028 freelancers · 🇮🇳 #17Top 8%
  7. #156Software Architecture964 freelancers · 🇮🇳 #17Top 16%
  8. #215Linux System Administration2,578 freelancers · 🇮🇳 #27Top 8%