Naftali F.

I help businesses stay organized, manage daily operations, and keep their administrative tasks running smoothly by providing reliable Virtual Assistance, Order Processing, Data Entry, and Administrative Support. With 7 years of experience as a Virtual Assistant and hands-on experience in e-commerce operations, administrative tasks, and online freelancing, I have developed strong skills in processing orders, maintaining accurate records, organizing files, conducting research, and handling repetitive tasks efficiently. I am comfortable following established procedures, managing multiple responsibilities, and ensuring that every task is completed accurately and on time. 🔹 Order Processing & E-commerce Support • Daily order processing and order management • Processing orders through Amazon, Home Depot, Wayfair, and Lowe's • Shipping orders through online portals and e-commerce systems • Processing refunds and claims • Updating order records and maintaining accurate information • Following procedures to ensure timely and accurate order fulfillment 🔹 Administrative & Virtual Assistance • Data entry and spreadsheet management • Copying and updating data from outbound reports • Organizing, renaming, sorting, and editing PDF files • Converting Word documents and emails into PDF files • Email management and administrative support • Document handling and recordkeeping 🔹 Data Entry & Online Research • Accurate data entry and information management • Online research and information gathering • Microsoft Excel and Google Sheets data organization • Copying, transferring, and verifying information • Maintaining organized files and records 🔹 Email & Customer Support • Email communication and customer inquiries • Customer support using Zendesk • Sending emails and documents through Thunderbird • Following written instructions and standard procedures • Assisting with customer concerns and administrative requests 🔹 Social Media & Digital Support • Basic Canva design and editing • Social media management and marketing support • Content marketing and transcription • YouTube optimization • Basic SEO and lead generation • Basic website creation and Facebook Ads support 🔹 Software & Tools • Microsoft Excel, Word, and PowerPoint • Google Sheets, Google Docs, and Google Drive • Adobe Acrobat • Thunderbird • Monday • Zendesk and CommerceHUB • Microsoft Teams, Zoom, and Slack Throughout my career, I have supported daily business operations by processing orders, updating spreadsheets, managing documents, conducting research, and handling various administrative responsibilities. In my previous role as an Administrative Assistant, I worked with outbound reports, Excel, Monday, Thunderbird, and PDF documents while ensuring information was organized and accurately maintained. I also completed Basic IT training at Dominican College of Tarlac and graduated from the General Virtual Assistant program at FVA Consultancy. My background has helped me develop a strong foundation in computer operations, office applications, administrative tasks, and online support. Clients can expect me to be reliable, detail-oriented, organized, adaptable, and willing to learn. I take instructions seriously, work well with others, and am always open to training and improving my skills to meet the needs of each client. I believe that consistency, accuracy, and a willingness to learn are essential to delivering quality work. If you're looking for a Virtual Assistant who can help with order processing, data entry, administrative support, online research, or other day-to-day business tasks, I'd be happy to contribute to your team. Let's work together to keep your business organized and running smoothly!