Estela E.

Business Services Support - Technical Support

I worked with a top financial company as Business Services Support. Working with a financial company, I understand how imperative security and confidentiality are when dealing with accounts and users. I provide dedicated support to users across the firm through phone support and ticket management. I help users in variety of applications both client specific and "off-shelf". Our main goal is to troubleshoot data and permissions issues with users. I make sure that I follow stringent verification procedures before making any changes to the users' accounts. I have worked with a top website hosting provider as Tier 2 chat and email support. I assisted customers with their website hosting account, domain registration, WordPress migration, and email issues. We notify users for abuse violations if their domain or emails were found to be spamming, spoofed or malware infected. With that said, I helped unblock their emails and domains once they have complied with our security requirements. I also assisted users with creation of their websites using in-house apps or third party apps like Joomla and WordPress. Part of my job allowed me to be knowledgeable with server logs including but not limited to, requesting servers logs and restoring server files. I am trained with McAfee and Symantec antivirus solutions and assisted customers with the software licenses, installation and troubleshoot software errors. Additionally, I am self-taught with virus removal and I have used remote access applications to assist friends with virus removal.