Zeeshan A.

Tech Support Specialist | MS 365 | Google Workspace | Azure | MSP Tech

Results-driven Cloud Systems Administrator and Support Specialist adept at managing and securing hybrid environments. Expertise spans Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune), Google Workspace configuration (Gmail, Drive, Meet, Admin Console), and core Microsoft Azure services (Virtual Machines, Networking, Storage, Entra ID). Skilled in user lifecycle management, migration projects, security hardening (conditional access, DLP), performance monitoring, and providing Tier 2/3 technical support. Committed to maximizing productivity, minimizing downtime, and ensuring seamless cloud operations. Key Responsibilities: ✅ Design, deploy, and manage Microsoft 365 solutions, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. ✅ Perform migrations from on-premises environments to Microsoft 365, ensuring minimal disruption and data integrity. ✅ Implement and manage security and compliance features within Microsoft 365, such as Data Loss Prevention (DLP), eDiscovery, and Advanced Threat Protection (ATP). ✅ Provide advanced technical support for hardware, software, and network issues. ✅ Troubleshoot and resolve escalated issues from Level 1 & 2 support, including break/fix, configuration, and installation problems. ✅ Conduct hardware repairs and coordinate with external vendors for in-house or depot services. ✅ Collaborate with other IT teams to ensure seamless integration and operation of systems. ✅ Over 6+ years of experience in variety of RMM tools and ticketing system ✅ Highly skilled in troubleshooting Windows Workstations (10 & 11) and Windows servers I am flexible to project demands & shifting of priorities. I am open & willing to learn whatever is necessary to accomplish my client's goals. Thank you i look forward to working with you.