Gilda M.

💲$13.50/hr 🌟TOP RATED | 1,400+ hours on Upwork | 100% Job Success Hello, I'm Gilda, your go-to expert for Shopify and e-commerce customer support. With over 7 years of experience, I specialize in enhancing customer satisfaction, minimizing refunds, and ensuring seamless daily operations for e-commerce brands. Expertise in: Customer Support: Proficient in email, chat, and social media support to boost customer satisfaction. Shopify Order Management: Skilled in order processing and fulfillment support to streamline operations. Refunds & Disputes: Expert in handling refunds, returns, chargebacks, and disputes to protect your brand. Ticket Management: Experienced with Gorgias and Zendesk for efficient ticket resolution. Amazon Seller Central: Providing support to optimize your Amazon operations. Reputation Management: Preventing negative reviews and A-to-Z claims to maintain a positive brand image. Process Improvement: Identifying tracking issues and enhancing processes for better efficiency. Tools I Master: Shopify | Gorgias | Zendesk | Amazon Seller Central Slack | Google Sheets | Excel Why Choose Me: ✔ Business Owner Mindset: I approach tasks with a strategic perspective. ✔ Proactive Problem Solver: I prevent issues before they arise. ✔ Independent Worker: No micromanagement needed. ✔ Customer Retention Focus: Dedicated to long-term customer loyalty. Expected Outcomes: Fast response times Reduced refunds and disputes Enhanced customer satisfaction Streamlined and stress-free operations Core Skills: Customer Support | Shopify Support | Order Management Problem Solving | Conflict Resolution | Multichannel Support If you're seeking a reliable and proactive partner to keep your customers happy and operations smooth, I'm here to help.