Shiela Marie Christy Nelle B.

VA | Client Success Manager | Data Entry Specialist | Expeditor

I'm a Customer Service Executive with more than 8 years of experience in assisting international and local customers. I handle Phone, Email, Chat, and Back Office for both Technical and Non-Technical accounts for well-known BPO Companies here in the Philippines. I'm lucky enough that I was able to handle different accounts ranging from Inbound Sales (Voice and Chat), Technical Support (Email), Back Office, and Administrative Work (Email and Chat). Customer service is not simply providing the needed answers to certain questions, it is making sure you provide resolutions to their current difficulty and going out and beyond to assist them and leave a positive experience. In my experience in the industry, I've learned to be Self Motivated, Independent, Reliable, and Efficient. It also helped me hone my Communication and Interpersonal Skills, Analytical and Logical Thinking, Flexibility and Adaptability which will help me in continuing my Customer Support and Work-from-home Career. I look forward to working with you.