Angelica G.

✨ Need someone who can step in and handle customer support without needing constant supervision? Hi, I’m Angelica — an E-Commerce Customer Support Specialist with 8+ years of experience supporting online stores and customers through email, chat, and phone. 💬 🔹 Shopify & Gorgias Specialist 🔹 Email, Chat & Phone Support 🔹 Order Management & Tracking 🔹 Refunds, Returns & Exchanges 🔹 Customer Complaints & Escalations 🔹 Product & Order Inquiries I specialize in Shopify and Gorgias, handling order concerns, refunds, returns, exchanges, delivery issues, cancellations, product questions, complaints, and escalations. I’m also experienced with Zendesk, Freshdesk, Re, Salesforce, and other customer support tools. 🛠️ 📩 I’m comfortable working in high-volume support environments while keeping responses accurate, clear, and personal. I don’t just copy and paste templates—I make sure each customer gets a response that actually addresses their concern. 🤝 If you need someone reliable, experienced, and easy to work with to take care of your customers and keep your support inbox organized, I’d be happy to help.