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Roberto M.

Roberto M.

Bilingual Customer Support

As a highly skilled virtual assistant, I excel in managing live chats and calls and email administration. I possess comprehensive expertise in various areas. I have honed my skills in cold calling, lead generation, customer support, and administration tasks. I follow strict deadlines while providing top-notch service to my clients. My exceptional customer service abilities make me diplomatic and patient when dealing with a diverse range of individuals and organizations. Being highly organized, detail-oriented, and adept at follow-through makes me an ideal candidate for any role. My adaptability allows me to learn new skills quickly and work efficiently under minimal supervision and pressure. I am equipped with Dual Monitors, a fast internet connection, a backup battery, and thorough knowledge of the Windows Operating System and IOS, Infusionsoft, Google Suite, and Acuity, among others. Additionally, I am well-versed in payment systems such as ChargeOver, Thrivecart and amoung others. I aim to secure long-term employment with a forward-thinking company that places importance on its people and products. As a proactive individual who excels at problem-solving, I hope my profile piques your interest. I am eager to discuss further details in a personal interview. "Action is the foundational key to all success." - Thomas Jefferson.

🇸🇻San Salvador, El Salvador$10/hr100% JSSSince Mar 2018

Earnings and projects

MRR
$2.8k

Last 6 months ÷ 6

World#14,368 / 412k
🇸🇻Country#30 / 839
Revenue, last 30 days
$3.1k

Last 6 months: $17k

World#12,086 / 412k
🇸🇻Country#30 / 839
Total earnings
$78k

Billed in all: $82k

World#50,846 / 412k
🇸🇻Country#117 / 839
Per project
$78k

$17k in the last 6 months

World#344 / 412k
🇸🇻Country#2 / 839
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇸🇻Country#188 / 839
Projects in all
1

Across 4 contracts

0% fixed100% hourly
World#360,671 / 412k
🇸🇻Country#600 / 839

Earnings, last 30 days

$82.2k+$3.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$78k$80k$82k$84kOct 8Oct 23Nov 7

Skill rankings: #1 in 1 skill of 9

Rarest: top 1% in CallTools Call Center Software, of 71. Ranked by MRR among everyone on Upwork with the skill.

  1. 1CallTools Call Center Software71 freelancers · 🇸🇻 #1Top 1%
  2. #5Credit Scoring136 freelancers · 🇸🇻 #1Top 4%
  3. #7Credit Repair241 freelancers · 🇸🇻 #1Top 3%
  4. #61Spanish to English Translation1,930 freelancers · 🇸🇻 #1Top 3%
  5. #202Management Skills6,116 freelancers · 🇸🇻 #5Top 3%
  6. #212Customer Relationship Management5,121 freelancers · 🇸🇻 #1Top 4%
  7. #344Email Communication14,123 freelancers · 🇸🇻 #3Top 2%
  8. #883Data Entry53,630 freelancers · 🇸🇻 #5Top 2%