Ivan V.

With over 15 years of experience in customer service, technical support, billing, and customer relations, I help businesses deliver professional, reliable support while keeping their day-to-day customer operations running smoothly. My background includes more than a decade supporting customers at Shaw Communications, B2B customer relations and operational coordination, and 617 hours of completed work on Upwork. I understand that excellent customer support involves more than answering questions. It's about solving problems efficiently, building customer confidence, and representing your business professionally. How I can help your business: Email and ticket support: Managing customer inquiries, following up on outstanding issues, and keeping communication organized. Billing and account support: Answering billing questions, researching discrepancies, and resolving account-related concerns. Technical troubleshooting: Guiding customers through problems with clear, patient explanations. Customer retention and dispute resolution: Handling difficult situations professionally and working toward practical resolutions. Order and customer operations: Assisting with order inquiries, fulfillment coordination, and routine administrative workflows. CRM and helpdesk management: Maintaining accurate customer records, documenting interactions, and adapting to your existing systems. What you can expect from me: I work independently, communicate clearly, and take ownership of the responsibilities entrusted to me. My experience includes supporting customers by phone, email, and chat, training colleagues, identifying recurring problems, and helping improve operational processes. I'm particularly interested in ongoing relationships with online businesses and growing companies that need dependable customer support without the complexity of building a large internal team. If you're looking for an experienced professional who can manage customer inquiries, solve problems, and help keep your customer operations organized, I'd welcome the opportunity to discuss your needs.